Returns & Refunds Policy

Order Exchange Policy

We do not currently support exchanges. Customers are advised to confirm all order details carefully—such as size, design, quantity, and shipping address—before finalizing their purchase. Since each order is custom-processed, we cannot accommodate exchanges or returns for incorrect selections.

However, you may cancel your order within 6 hours of placing it. After cancellation, you can place a new order with the correct details. If you have any questions or concerns during the order process, please reach out to us. We’re here to ensure you’re satisfied with your shopping experience.

Order Cancellation Policy

Orders can only be canceled within 6 hours of placement. After this period, the order may have already entered processing and shipping stages. A cancellation fee of 10% of the total order value will be applied to cancellations.

To cancel your order, please email us at [email protected].

Return & Refund Policy

We offer a 30-day return policy from the date your order is delivered. After this period, the order will be considered accepted, and no reimbursements will be issued.

Eligibility for Returns and Refunds

We accept returns and issue refunds in the following cases:

  • The product arrives damaged or shattered.
  • The product design differs from what you ordered.
  • The product size differs from what you ordered.
  • The material of the product does not match your order.
  • You receive the wrong product.
  • The product does not match the original description.

Conditions for Refunds

Returned items must meet these conditions:

  • The item has not been worn or washed.
  • The item has not been modified in any way.
  • The item is not defective unless it is our error.
  • The item includes original tags.
  • The item does not have minor issues such as loose threads, which can be easily repaired.
  • The item is returned in its original condition and packaging.

Required Documentation

To process your refund, please provide the following:

  • Shipping label or receipt.
  • Proof of purchase.
  • Evidence of defective or incorrect items (photos or videos).
  • Email correspondence previously sent to you.

How to Request a Return and Refund

To request a return or refund:

  1. Email [email protected] with the required documentation.

  2. Wait for a confirmation email from our Customer Service Department within 2-3 business days before sending back the package.

  3. Ship the package to:

    34159 Fremont Blvd Fremont, CA 94555

Customers are responsible for return shipping costs. Refunds will be processed within 14 business days of receiving your return.

Once we receive your package, we will notify you via email and issue a full refund, including shipping fees.

Refund Not Received?

If you haven’t received your refund:

  • Check your bank account.
  • Contact your credit card company, as posting refunds may take 10–15 days.

If you still have not received your refund or have further concerns, please contact us at [email protected]. We will respond within 2-3 business days.

Important Notes

  • Returns are accepted within 30 days of delivery, with no fees except for return shipping.
  • We are not responsible for loss or damage during return shipping; refunds will not be issued in such cases.
  • Always contact our Support Team before initiating a return to ensure proper handling and avoid issues.

We strive to provide a smooth and satisfactory experience for all our customers. If you have questions or concerns, don’t hesitate to reach out to us!